Terms and Conditions
Welcome to Sweet, your new source to easily get the best deal in wireless service. Sweet is an assumed name of Lunar Labs, Inc.
In order to receive, access, purchase, and/or use the Services, you need to accept these Terms and the AUP. By clicking the “I agree” button, you accept the Terms and AUP and (1) acknowledge that you have read these Terms and the AUP and (2) agree that these Terms and the AUP are a legally binding agreement between you and Sweet.
1. Scope of the Terms. Unless we indicate otherwise, these Terms apply to all Services which you receive, access or purchase from Sweet, such as cellular service (which is discussed further below). As used herein, “Sweet” means Lunar Labs, Inc., and its officers, directors, shareholders, managers, employees, contractors, agents, members, parent, subsidiaries, related business entities, successors, assigns, and agents.
2. SIM Card Provided by Sweet. Based upon your order, Sweet will ship to you a SIM card (“SIM”) along with any applicable accessories of which may or may not be branded the same as the SIM manufacturer or Mobile Network Operator (“MNO”). The SIM will be shipped to you by the delivery method that you select at time of checkout, of which there may be associated shipping and handling fees, and applicable sales taxes and fees.
3. Phone Numbers.
a. Option. When you purchase Services on Sweet’s website, located at https://savewithsweet.com/ (the “Site”) or through Sweet’s Mobile Application, which can be downloaded through the Site, Apple App Store or Google Play Store (“App”), you will have the option to “port in” your existing phone number. You will be able to access this during the purchase process.
b. Sweet New Number Issuance. As of June 12, 2019, the issuance of new phone numbers is not available through Sweet.
c. Acknowledgement. Notwithstanding anything contained in these Terms or the AUP to the contrary, in certain instances, you may not be able to transfer your existing telephone number for reasons outside of our control. Please note that you have no ownership rights to any telephone number, IP address or any other identifier associated with your wireless service and you acknowledge and agree that we may change any such number, IP address or other identifier associated with your Services at any time without prior notice to you.
4. Assistance Authorization Policy. This paragraph 4 is Sweet’s Assistance Authorization Policy (“AAP”), which you are required to agree to in order to “port in” your existing phone number and/or to receive Sweet’s recommendations for cellular service providers and deals based on your current phone and data usage.
a. Port In Authority. When you select the option to “port in” your existing phone number during checkout on the Site or the App, you will be required to provide us with your existing carrier (if it differs from your mobile phone number), your account information and PIN (assuming that your existing number is eligible to be ported from your existing carrier) and acknowledge your agreement to the AAP.
(i). If at the time of checkout on the Site or in the App, you select the option to “port in” your existing phone number, complete your purchase and agree to the AAP, our team will be notified that you want your SIM to be provisioned with your existing phone number at the time when you activate your SIM and begin using Sweet’s wireless service.
(ii). By accessing the App or Site or using the Services, (in addition to your express acknowledgment and agreement of the AAP), you hereby authorize Sweet and its authorized representatives to initiate, manage and complete the porting process for transferring your phone number from your existing carrier and other related actions in connection therewith, which authorization includes the appointment of Sweet to act on your behalf and in your name in connection with such porting process, including, without limitation:
A. Accessing, viewing and using the information you provided to Sweet during your Account setup or by using the App (including the account information and PIN with your existing carrier);
B. Accessing, viewing and using the information related to the porting process on your current device that is necessary to consummate the porting process, including, without limitation, any text messages or correspondence relating to the account information or PIN with your existing carrier or other information sent from your existing carrier relating to the same; and
C. Contacting your existing carrier and disclosing and/or utilizing your account information and/or PIN with your existing carrier and other related information to verify your identity with the existing carrier and consummate the porting process.
(iii). Your number will not be “ported in” until you receive your SIM (if a new SIM is required) and activate your Sweet cellular service. The setup wizard within the Sweet app will provide you with instructions to complete the transfer and reassignment of your number. It can take up to fourty-eight (48) hours for your number to transfer to your Sweet service (although it generally occurs much more quickly) during which you may lose connectivity of your existing cellular service.
(iv). DO NOT CANCEL YOUR SUBSCRIPTION WITH YOUR EXISTING SERVICE PROVIDER UNTIL AFTER YOUR NUMBER HAS BEEN “PORTED IN” TO YOUR SWEET SERVICE. CANCELLING YOUR SERVICE WITH YOUR EXISTING SERVICE PROVIDER WILL RESULT IN THE LOSS OF YOUR NUMBER. YOUR ACCOUNT WITH YOUR PREVIOUS SERVICE PROVIDER WILL BE CANCELLED AUTOMATICALLY ONCE YOUR NUMBER “PORT IN” IS COMPLETED.
(v). You may be subject to termination fees or early cancellation fees through your existing service provider if you opt to “port in” your existing telephone number prior to the expiration of your contract with your existing service provider or otherwise may incur additional fees or costs in connection with the porting process or the cancellation of your existing carrier services or contract. In addition, you may receive a bill from your previous service provider if your account is not current or has not been paid. Notwithstanding any action of Sweet on your behalf in connection with the porting process, in no event shall Sweet be liable or responsible for any termination or cancellation fees or other costs and fees that you may incur from your old carrier/service provider with respect to the porting process, cancellation of your existing carrier contract or otherwise, which fees and costs shall be your sole responsibility.
b. Recommendation Process. Sweet is committed to finding you an excellent wireless service deal with the intent of reducing the amount that you pay for wireless service through your existing wireless carrier. This may be through switching to Sweet’s wireless services. It may also be through switching to another third-party wireless provider (“Provider”) that is not Sweet.
(i) In order for Sweet to recommend ways to save money on your wireless service, Sweet will ask you a series of questions either through the Site or App to determine which, if any, wireless carrier may provide you with cost savings on your wireless monthly bill. These questions are designed to obtain the necessary information to allow Sweet to determine which service may fit your needs. These questions may include, but not be limited to, your wireless data usage, international calling and texting requirements, hotspot or tethering use, among other types of usage.
(ii) After receiving and reviewing your answers to the first round of questions, Sweet may ask you to provide us with your existing carrier and your account information and PIN, online account login information including your username and password, which Sweet may use to access your account with your existing wireless provider to evaluate your monthly data usage to evaluate whether or not Sweet may be able to find you a better deal with either Sweet or another wireless carrier. By accessing the App or Site or using the Services, (in addition to your express acknowledgment and agreement of the AAP), you hereby authorize Sweet and its authorized representatives to access your account for the recommendation process and other related actions in connection therewith, which authorization includes the appointment of Sweet to act on your behalf and in your name in connection with such recommendation process, including, without limitation:
(A) Accessing, viewing and using the information you provided to Sweet during your Account setup or by using the App (including the account information, PIN, and online account login information including your username and password with your existing carrier);
(B) Accessing, viewing and using the information on your current device that is necessary for Sweet to make a recommendation for services, including, without limitation, any text messages or correspondence relating to the account information or PIN with your existing carrier or other information sent from your existing carrier relating to the same; and
(C) Contacting your existing carrier and disclosing and/or utilizing your account information and/or PIN with your existing carrier and other related information to verify your identity with the existing carrier and access relevant information for the recommendation process.
(ii) Based on your data usage and wireless service requirements, Sweet may recommend switching to a different wireless carrier which may be the Service. Sweet makes no guarantees as to the quality of wireless service offered through other wireless providers or whether any recommended wireless provider offers wireless coverage in your area. Sweet evaluates possible wireless carriers based on the information provided by you, or obtained by Sweet through your account with your existing wireless provider. Sweet may provide you with instructions for switching wireless carriers, but will not be responsible for switching your wireless carrier for you unless you obtain the Services through Sweet. If you elect to switch wireless service to a service recommended by Sweet, you will be responsible for all payments and billing to said wireless provider. You assume full responsibility for any and all liabilities, fines, costs (including, without limitation, attorneys’ fees, court costs and litigation expenses), damages, expenses, losses and judgments, which may arise out of or result from receiving or the transition of wireless services from any wireless provider other than Sweet, including, without limitation, any termination cancellation fees from your current provider and/or porting, transition, or initiation fees from other wireless provider that are not Sweet, and you hereby indemnify, defend and hold harmless Sweet from any and all such liability.
c. Release. In connection with your appointment and authorization of Sweet and its authorized representatives to act on your behalf in connection with the porting process or recommendation process, you hereby release, waive, forever discharge and hold harmless in advance Sweet and its authorized representatives, successors and assigns from any and all liability, claims, causes of action, losses, demands, debts, costs, expenses (including attorneys’ fees), damages or any other loss whatsoever arising out of or connected in any way with the AAP, porting process, recommendation process, and/or your appointment and authorization of Sweet as provided herein in connection with such porting process and/or recommendation process, even though that liability may arise from alleged negligence or carelessness on the part of Sweet and/or its authorized representatives.
5. Services & Services Availability Provided by Sweet
a. Sweet’s services require you to use your own phone or device (BYOD). Sweet makes no guarantee that your phone will be compatible with the Services or eligible to use the Services. There are numerous circumstances which may affect your ability to use the Services with your existing device, including but not limited to, your phone having an outstanding financial obligation with the company through which you purchased your device, or your device not being compatible with the Services.
b. Your SIM will be programmed to operate the Services and is designed specifically to provide you with the ability to implement the Services offered by Sweet.
c. Services may be accessed through the App or Site.
d. The App will enable you to use the Services, which shall be deemed to include, without limitation, the ability to place telephone calls, send text message using SMS or MMS, connect to the Internet, use applications loaded on your phone, use data services and contact Sweet’s customer service team. You will be able to access the Internet via a mobile broadband data network, to the extent that network coverage is available, but without a traditional cellular carrier contract.
e. The Services are available for use solely within the United States and you will not be able to make international calls using the Services.
f. The Services are only available in the coverage areas offered and supported by the Sweet program. Therefore, coverage may not be available to you everywhere; in every state, county or municipality. Additionally, conditions both within and outside of the control of Sweet can affect the quality of Service within the Sweet coverage areas. Circumstances such as weather, geographic area, terrain, structures and other limitations may affect your Services. Sweet does not warrant or guarantee the availability of the Services at any specific time or in any specific geographic location or that the Services will be provided without interruption. Sweet shall not have any liability for Service failures, outages, delays, interruptions or limitations of Service or decline in the quality of Service regardless of the cause.
g. 911/E911 Service. Contacting 911 through the Services is different than contacting 911 through traditional wire-line services. You affirm, and agree that you have carefully read and reviewed this section of these Terms in connection with contacting 911/E911. This section along with further updates which Sweet may make, from time to time, by an SMS, MMS or other type of message we may send to your phone will inform you if we make any changes or modifications to regarding 911/E911. Further you agree that, if and when you purchase the Services for another person, you will inform them that contacting 911/E911 through the Services is not a like a traditional wire-line service and provide them with the following information:
(i) When you make a call to 911 using the Services, you will specifically state the nature of your emergency and you agree to provide both your location and your mobile number because the 911 dispatcher may not automatically receive your mobile number or location. Sweet, its network providers, partners, operating companies and/or affiliates are not responsible for any failures which may result if your call fails to connect to, or is not able to complete your 911 call, relay your mobile number, or if incomplete or inaccurate information is provided to 911. The Services may not be available or reliable and your ability to contact 911/E911 or otherwise receive emergency services may be imperfect.
(ii) 911 operators may not be able to determine your phone number or your location based on a number of factors. If you do not provide the 911 dispatcher with that information, under some circumstances, a 911 emergency call may be routed to a 911 operator, 911 dispatcher, or an alternative location or individual by local emergency service providers and Sweet is not responsible if the call may be interrupted.
(iii) 911/E911 services, if applicable and when enabled, use assisted GPS technology to provide your location information but even then and if available emergency services may not and do not always provide exact location information with complete accuracy. For example, if, when using the Services, ; (a) you are inside a dwelling or you’re indoors, (b) you are blocked by a building, object or terrain, (c) your phone is not recharged, (d) you are in a roaming area where Service is unavailable, (e) the area code of your phone number is in another jurisdiction than your billing address, or (f) your account has been suspended or terminated in accordance with these Terms or for any other reason you cannot acquire a satellite signal, you may not be able to be located by emergency services.
6. Fees, Charges, and Discounts.
a. Upon agreeing to these Terms and the AUP and finalizing your order, you may be required to pay fees mandated by local or federal statutes or regulations and universal service fund fees in addition to the purchase price for the SIM and Services.
b. Taxable items include but are not limited to; state sales tax, local and municipal taxes, FCC universal service fund fees, regulatory administrative fees and regulatory surcharges. Some taxes and fees will be included each time you load prepaid amounts to your account and will be at time of purchase. Taxes, fees and surcharges are subject to change in accordance with FCC policy along with any applicable state utility commission associated with your Service jurisdiction. Specifically these taxes, fees, surcharges or federal assessments are subject to change without notice to you. Please call contact Sweet by email at email@example.com or call Sweet customer service at +1 (844) 835-8627 if you have any questions regarding these taxes, fees or assessments.
c. Your use of the Services will be on a monthly pre-paid basis, meaning that you buy the Services at the start of each calendar month. Sweet’s Services are purchased by you on a prepaid basis as a base monthly fee. Sweet has determined these rates for mobile usage and has the right to change, alter or modify the existing rates or provide new rates to you for Services, in its sole discretion. At the start of each month, you will need to pay the monthly fee in order to continue to use the Services for such month. You are responsible for all usage of the Service. Sweet may also have the right at its sole discretion to limit the amount of Services you purchase or attempt to add to your Account (defined below) at any time.
7. Your Account.
a. To activate the Services you will create an account (“Account”), manually or by linking your information from an existing Google or Facebook account. When creating your Account, you will be asked to provide personal private information, including your name, age, email address, city and state of residence, and information for a valid active credit card, or a debit card. Should any of this information change, you must update your Account. Other information you provide to Sweet is optional. Please keep in mind that if you do not update your Account with informational changes that may impact your ability to use, some, any or all of the Services.
b. Your acceptance of the Terms and AUP is your confirmation that all of the information you provide to Sweet is accurate and complete.
c. You will choose a password to secure the information in your Account. You are responsible for keeping your password secure. You shall notify Sweet of any suspected breach of security or unauthorized use of your Account. You should take all reasonable steps and your best efforts to safeguard your Account information from unauthorized use. Sweet is not responsible or liable for any unauthorized use of the Services or your Account. You are responsible for all actions that take place as a result of access to or use of the Services whether the access was made by you, someone you authorized, or unauthorized use or by a third party using your phone and/or Account information.
d. You must be at least 18 years old to accept these Terms and the AUP, receive the Services from Sweet and to use the Services. Your acceptance of these Terms and the AUP is your representation that you meet this minimum age requirement.
(ii) If you wish to purchase the Services for a minor you may do so. However, a minor’s Accounts and the use of Services must be and all times remain under your direct control.
f. Sweet at its sole discretion may limit the number of the Accounts you may create or maintain at any given time either for your use or the use of others. Sweet reserves the right to reject your attempt to open an Account, and reserves the right to suspend or terminate any of your Accounts or Accounts associated with your credit card if the number of Accounts or your active Account usage exceeds any limit which Sweet may specify now or in the future.
g. You consent and agree to receive SMS, MMS, text messages, pushed messages, phone calls or email messages from Sweet and its affiliates regarding your account, our Services and special offers. There may be times when standard message and data rates may apply. If you choose to you may opt out of this service by emailing us at firstname.lastname@example.org or calling our customer service at +1 (844) 835-8627. However, your ability to manage your account and the Services Sweet provides could be limited if you withdraw your consent to receive such messages by unsubscribing to such messages.
8. Content and Your Use. You are solely responsible for your use of the SIM, the App, and the Services, and any other individual for which you purchase SIMs, and Services. Your telecommunications access may be affected by actions of Sweet based upon a customer’s usage threshold (sometimes called “congestion management” or “speed throttling”), and by Sweet in terms of the size of the messages or data that you can send or receive, and the speed and space your Account is allotted. You may not allow anyone else to use the App or Services (whether to make a call, send or receive a voice or text message, upload or download content, or whether connected to a computer): (a) for any unlawful purpose, (b) in any way which is, or is intended to be, malicious, fraudulent or hoax (including to the emergency services), (c) to breach the rights of any third party (for example, copyright), (d) as a modem to connect other devices to the Internet, including tethering, or (e) in any way which may damage or affect the operation or quality of Sweet, the Internet or any other telecommunications system. If you do not comply with any provision of this paragraph or the AUP, you shall be liable to Sweet for all liabilities, claims, and damages, losses and costs (including attorneys’ fees and legal costs) which we may suffer as a result. You must tell us immediately if anyone makes or threatens to make any claim against you because of your use of the Services.
a. Voice Calling. Voice calling through the Services is strictly limited to live dialogue initiated by a call you may place to an individual or a call you may receive from an individual. Your Services should not be used for anything other than this stated purpose.
(i) Additionally, Services, including, without limitation, voice calling, may not be available when you are out of the Sweet network coverage area. If you use or subscribe to third party providers for PIN Free International calling or other voice service providers when using your phone, you may incur additional charges and fees that you may pay directly to the provider of that service, or we may have to charge you for, by applying some, any or all of the credit in your account. At this time Sweet does not offer the ability to use roaming services. Further Sweet does not support directory assistance using 411, 611. However, operator services are available.
(ii) If you answer a call or a text message from a blocked unknown number, or a local number which is unknown to you incoming to your phone as a telemarketing call using an automated dialer, that may affect the usage and available balance of your Account and/or you may incur third party charges which Sweet is not responsible for. If you receive unwanted telemarketing calls from a dialer and/or using a prerecorded message, or unwanted text messages Sweet will not be able to help you, and you will need to report these types of calls to the FCC in order to file a complaint.
b. Data Service. Sweet may not be able to guarantee access to data services if your browsing is interrupted or data services may not be available when you are out of the Sweet network coverage area. At this time Sweet does not offer the ability to use roaming services.
(i) When you visit any website while browsing, your phone number may be transmitted to the website you visit. If you receive a text or SMS, MMS or text message to your device by these websites, you may incur additional charges that Sweet is not liable for, which may affect the credit balance of your Account.
(ii) When you elect to make purchases, subscribe to a “for pay” Internet based service other than our own, or make any decision to purchase a product or service from other third party companies while using your Services, you do so solely at your own risk. If you elect to participate in any of the aforementioned services, these outside services may have associated charges on behalf of these other companies, and you shall be obligated to pay such charges which Sweet is not responsible for.
9. Suspension of Services. If Sweet suspects unauthorized or improper use of the App, SIM or Services, it may (a) suspend or deactivate your Account; or (b) limit your access to Services to the extent deemed reasonably necessary in light of the unauthorized or improper use. See the AUP (https://savewithsweet.com/acceptable-use-policy) for more information.
10. Termination of Account. If you wish to deactivate or suspend your Account, please contact Sweet at email@example.com.
a. Sweet and its licensors retain ownership of all intellectual property rights relating to Sweet, the App, Services, SIM, Site, and any other assets, product and/or services owned or licensed by Sweet, including trademarks, copyrights, software, text, images, graphics, logos, user interface, videos, and other information displayed through the App and on the Site other than through your transmission or receipt of personal data using the SIM. You have no ownership rights to the Services, Site, App or other intellectual property belonging to Sweet and its licensors.
b. All content included on the App and the Site such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the App and the Site, is the property of Sweet protected by patent, copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any content on the App and the Site and will not make any changes thereto.
13. Integrity of Sweet Services; App Upgrades. You agree not to modify, circumvent, disable or otherwise interfere with the Sweet software, the App and security-related features or functions of the Services or the App. You agree not to hack, design around, reverse engineer, decompile, recompile, or disable any software downloaded through the Services. Sweet may upgrade the App from time to time to fix bugs, add features, and otherwise improve performance by pushing notifications and updates to your phone. You agree to download and install the most current version of the App provided to you by Sweet as applicable.
14. Third Parties. The App and the Site may link to third party websites that are not owned or controlled by Sweet. These Terms apply only to the Services offered by Sweet and do not extend to any services or products of third parties. Sweet does not control the content, privacy policies, or practices of any third party websites or applications. Sweet is not responsible for your use of third party applications or websites. Sweet is not responsible for the availability of third party websites or their resources. Sweet does not endorse (and is not responsible or liable for) any content, advertising, products, or other materials on or available from third party websites. Sweet provides these links to you only as a convenience. If you access or make purchases from third party websites, we recommend that you review the agreements, terms and policies in use by those websites, including privacy policies. To the extent you choose to purchase any of these additional products, you do so at your own initiative, risk and are fully responsible for compliance with any applicable laws.
b. Sweet is not responsible for any error due to incorrect information supplied by you to process a transaction involving any products or services supplied by third parties that may be available when you are in a web based or browsing session using the Services. Such transactions are solely your responsibility.
15. 14 Day Limited Warranty.
a. Sweet warrants for a period of 14 days from your date of purchase of Services, that the App and the SIM will be fit for their particular purpose. In the event that the App and/or the SIM do not perform as described within the 14 day warranty period, Sweet will, at its expense and in its sole discretion, do one of the following: (1) replace the defective SIM; (2) perform bug fixes on the App; or (3) terminate these Terms and provide you up to a full refund of any charges paid by you for the Services or the SIM, less the charges for calls, text messages and other features of the App used by you up to the date of termination.
b. THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT THE APP OR THE SIM DO NOT PERFORM AS WARRANTED WITHIN THE 14 DAY WARRANTY PERIOD.
c. OTHER THAN THE 14 DAY WARRANTY DESCRIBED HEREIN, SWEET DOES NOT REPRESENT OR WARRANT THAT ALL FEATURES AND FUNCTIONS OF THE APP, THE SIM, AND/OR THE SERVICES WILL FULLY PERFORM AS DESCRIBED. SWEET IS NOT RESPONSIBLE FOR DAMAGE TO THE SIM OR APP CAUSED BY ACCIDENT, MISUSE, YOUR CONDUCT OR CONDUCT BY THIRD PARTIES. TO THE EXTENT PERMITTED BY LAW, SWEET HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
d. SWEET MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE SERVICES, INCLUDING, WITHOUT LIMITATION, THE SERVICES PROVIDED BY THIRD PARTY TELECOMMUNICATIONS CARRIERS FOR THE DELIVERY OF THE SERVICES. Sweet and its third party telecommunications provider (“Underlying Carriers”) will not be liable to you for any costs or damages, either directly or indirectly, incurred by you or any other person involved or related to your transactions in connection with the Services provided by Sweet and its delivery thereof. The Site and the Services provided by Sweet and/or Underlying Carriers are provided “AS IS” and “AS AVAILABLE” with no representations or warranties of any kind, either expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In particular but without limitation, Sweet does not warrant that the Services will be uninterrupted or error free, that defects will be corrected, or that Underlying Carriers who make the Services available are free of fault, defect, viruses or other harmful components. Sweet does not warrant or make any representations regarding the use or the results of your use of the Services, in terms of its correctness, accuracy timeliness or otherwise, or the ability to make voice calls, send SMS, MMS messages or browse the Internet. You agree that you assume total responsibility for the use of the Site, the App, and the Services which you purchase on the Site, the App, or by calling Sweet to place and order.
i. You expressly acknowledge that the additional products or services offered by a third party operator as stated in paragraph 14 are provided on an “AS IS” and “AS AVAILABLE” basis with no warranties of any kind. Sweet makes no warranties, claims or representations to you or to any third party, either express, implied or statutory, regarding any additional products and the services underlying them, including, without limitation, warranties; conditions of quality, performance, suitability, durability, title, non-infringement, merchantability, completeness of fitness for use for a particular purpose. All such warranties are hereby expressly excluded and disclaimed and you hereby waive and release Sweet from all such warranties of any nature and any liability thereof.
16. Limitation of Liability for Damages.
a. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SWEET BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, RESULTING FROM THESE TERMS, USE OF THE SERVICES, OR ACTIVITY AT THE SITE OR THE APP, REGARDLESS OF THE THEORY OF LIABILITY, INCLUDING EXPRESS CONTRACT, IMPLIED CONTRACT, NEGLIGENCE, WARRANTY, OR MISREPRESENTATION, AND WHETHER OR NOT SWEET IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
b. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, THE LIABILITY OF SWEET, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, AND CLIENTS IN THOSE JURISDICTIONS SHALL BE LIMITED TO THE FULLEST EXTENT OF EXCLUSION OR LIMITATION PERMITTED BY LAW. HOWEVER, IN NO EVENT WILL SWEET BE LIABLE TO YOU FOR A SUM GREATER THAN THE AMOUNT OF THE CHARGES PAID BY YOU FOR THE SERVICES IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRIOR TO INCCURING SUCH LIABILITY.
c. SWEET IS NOT AND WILL NOT BE LIABLE FOR YOUR INTENTIONAL OR NEGLIGENT ACTS OR OMISSION, OR (1) ACTS OF ANY THIRD PARTY COMPANY OR INDEPENDENT CONTRACTOR THAT OFFERS PRODUCTS AND SERVICES OR SERVICE DELIVERY THROUGH THE SERVICES OR IN CONJUNCTION WITH THE SERVICES, (2) ANY ACT OR OMISSION OF ANY OTHER TELECOMMUNICATIONS PROVIDER OR SERVICE PROVIDER OTHER THAN THAT OF SWEET, (3) INCOMPLETE OR FAILED VOICE, TEXT OR EMAIL MESSAGES OR DROPPED CALLS IN CONNECTION WITH THE SERVICES OR OTHERWISE ANY INTERRUPTION, DECLINE IN QUALITY, DELAY OR FAILURE OF THE SERVICES, (4) ANY CONTENT THAT IS DOWNLOADED TO YOUR DEVICE WHEN YOU BROWSE THE WEB, WHEN YOU DOWNLOAD CONTENT TO YOUR PHONE, OR WHEN YOU INSTALL ANY PRODUCTS TO YOUR DEVICE, OR THE ACCURACY OF ANY INFORMATION FROM THE INTERNET OR ANY INTERNET CONTENT, SERVICES OR APPS WHICH ARE NOT AUTHORIZED OR SUPPORTED BY SWEET OR THE SERVICES, (5) ANY USE OF THE SERVICES REGARDLESS OF WHETHER YOU AUTHORIZE SUCH USE OR NOT, (6) ANY FORM OF REPAIR OR INSTALLATION OF SWEET EQUIPMENT, DEVICES OR PRODUCTS BY ANY THIRD PARTY WHO IS NOT SWEET OR SWEET’S ASSOCIATED THIRD PARTIES OR AGENTS WITHOUT THE PROPER SERVICE ORDER OR A FORMAL REQUEST MADE BY YOU TO US TO MAKE ANY REPAIR, (7) YOU OR ANY THIRD PARTY MAY HAVE CHANGED, ALTERED, TAMPERED OR MODIFIED YOUR PHONE OR THE SERVICES, (8) ANY HEALTH CLAIMS WHICH ARE ALLEGED TO ARISE FROM THE USE OF YOUR DEVICE OR OUR SERVICES, (9) ANY DISRUPTION, FAILURE OR INTERRUPTION OF EMERGENCY SERVICES SUCH AS THE ACCURACY AND IDENTIFICATION OF PHONE NUMBER, ADDRESS OR PROPER NAME ASSIGNED OR ASSOCIATED WITH ANY PERSON OR INDIVIDUAL ATTEMPTING TO ACCESS OR ACCESSING EMERGENCY SERVICES FROM THROUGH THE SERVICES, AND (10) LIABILITY FOR ANY INJURY OR DEATH ARISING OUT OF MISDIRECTED OR IMPROPERLY ROUTED OR MISROUTED, IMPROPER DELIVERY, OR HANDLING OF A 911 CALL(S), REGARDLESS IF THE CALL WAS ROUTED BY A PUBLIC SAFETY ANSWERING POINT (PSAP) OR AN OFFICIAL EMERGENCY DISPACTHER OR OPERATOR AND SWEET, ITS NETWORK PROVIDERS, PARTNERS, AND ITS OPERATING COMPANIES OR AFFILIATES SHALL NOT BE HELD LIABLE FOR ANY ALLEGED OR ACTUAL CLAIM, DAMAGE, LOSS, FEE, FINE, PENALTY, INCLUDING ATTORNEY’S FEES FROM YOU OR ANY OTHER THIRD PARTY AS A RESULT OF 911 SERVICE. YOU ALSO WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION, ARISING FROM OR RELATED TO THE PROVISION OF ANY AND ALL TYPES OF EMERGENCY SERVICES TO YOU. YOU AGREE THAT YOU WILL HOLD SWEET, ITS NETWORK PROVIDERS, PARTNERS, AND ITS OPERATING COMPANIES OR AFFILIATES HARMLESS FROM ANY AND OR ALL DAMAGES OR LIABILITIES, AND THESE LIMITATIONS APPLY TO ALL ALLEGED OR ACTUAL CLAIMS REGARDLESS OF IF THEY ARE BASED ON BREACH OF CONTRACT, PRODUCT LIABILITY, TORT, BREACH OF WARRANTY AND OR ANY OTHER TYPE OF LIABILITY.
d. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
17. Termination or Suspension of Services; Termination of Agreement.
a. In the event of nonpayment of Account fees, an investigation, or in the exercise of its discretion, Sweet may suspend or terminate your Account, remove or limit access to your information or the App, or limit Services to which you would otherwise have access. Sweet may also suspend access to the Services in the event an account is inactive for a period of 30 days or greater.
c. Sweet shall affect such termination by preventing your access to your Account, the other Accounts you have purchased using your credit card, and you will not be able to access any Services upon termination of your relationship with Sweet. Further, all rights to use the Services and App shall immediately terminate; and you agree to immediately cease any and all use of the Services, the App, your Account, your mobile number and/or the other Sweet Services that you have purchased for others using your credit card.
d. Upon the termination of your Account for any reason (other than pursuant to Paragraph 15), any monthly fee paid by you shall not be refunded regardless of when your Account is terminated in such termination month.
e. You may terminate your Account, deactivate your Services, cease using the App or Services, or delete account information at any time. You may take any of these actions with or without prior notice to Sweet. Because Sweet does not require you to keep your Account active for any specific period of time, deactivation of your Services or termination of your Account may occur without penalty and or liability to Sweet except for any unpaid charges that existed at the time of deactivation or termination. You acknowledge that terminating your Account may result in the loss of your phone number, which you may not be able to recover.
f. When you voluntarily elect to terminate your Account you may wish to port your number to a new carrier. After the porting is completed (and if your number is eligible by the Service provider you have selected to be ported), you won’t be able to use any of the Services in connection with that number. Other than the right to attempt to port your number if it so eligible for porting you have no other right to your wireless number.
b. The Site and Services are Located in and Delivered from Michigan. This Agreement is deemed to be executed and performed in Detroit, Michigan. This Agreement shall be governed by the internal substantive laws of the State of Michigan, without respect to its conflict of laws principles.
c. Dispute Resolution. The parties shall attempt to resolve any disputes through good faith business negotiations or facilitative mediation in Detroit, Michigan. All disputes or claims arising out of or relating to this Agreement shall be settled by arbitration, to be conducted by a single arbitrator in Detroit, Michigan, by and in accordance with the then effective commercial rules of the American Arbitration Association (“AAA”); provided that the arbitrator shall not have authority to issue injunctions. The costs of the arbitration and the reasonable attorneys’ fees of the prevailing party shall be included in any award rendered by the arbitrator. The proceedings shall be conducted only in the English language. Judgment upon the award may be entered in any court having jurisdiction thereof. For consumers, the arbitration will be conducted under the Supplementary Procedures for Consumer-Related Disputes: handled under AAA’s Commercial Mediation Procedures (“AAA Rules”), with the rules that are in effect on the date of commencement of the arbitration, as such those rules may be modified by this Agreement. Other legal proceedings, if any, shall be initiated and maintained in Wayne County, Michigan, or in the U.S. District Court of the Eastern District of Michigan, Southern Division. The parties expressly submit to the exclusive personal jurisdiction and venue of these courts and waive any objection on the grounds of personal jurisdiction, venue, or forum non conveniens.
(i). Dispute Timeframe. Any dispute or claim arising out of or relating to this agreement must be brought within ninety (90) days after the date on which the basis for the dispute or claim first arises, regardless of applicable statutes or laws to the contrary as stipulated under 16.c.
(ii). Individual Basis; No Class Action. You agree each dispute will be arbitrated on an individual basis and will not be consolidated. No dispute or claim may be brought as a class action or as a private attorney general. You agree to waive any right to assert any dispute as a class, assignable, collective or representative action in a more than sole and only one party group and affirm, acknowledge and agree not to participate in any dispute asserted as such. You agree not to proceed on any claim in arbitration as a class claim or class action or any other like or similar proceeding. You agree, and we collectively agree that neither of us will seek to consolidate any arbitration claims that involve any other party or claimants, and we each agree that we will not be part of or be represented in any form of class action or any other form of action which may be brought by anyone else. You also agree individually as do we that neither of us will seek any remedy or award in any arbitration proceeding against or on behalf of anyone that is not a named party to the arbitration. No arbitrator shall have the right or authority to oversee or include a claim by either you or us on behalf of a person who is not a named party and the arbitrator shall not have any authority to make any award for the benefit of or against any person who is not a named party.
(i). Class Action Procedures. In the event any of the terms of this Agreement relating to class action procedures are deemed legally unenforceable, then this agreement to arbitrate will be made inapplicable to that specific claim. In the case of an inapplicable claim than that claim will be instead be remedied through litigation proceedings in the governing jurisdiction of Wayne County, Michigan, or in the U.S. District Court of the Eastern District of Michigan, Southern Division rather than by arbitration proceedings.
d. Survival of Terms and Conditions. The terms and conditions contained in paragraphs 4, 8, 11, 12 13, 14, 15, 16 and 17 shall survive termination of this Agreement. If any of these Terms shall be unlawful, void, or for any reason unenforceable, such Terms will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. The remaining Terms will remain in full force and effect.
e. No Waiver. A waiver of any term or condition of this Agreement by Sweet must be in writing and signed by an officer of Sweet. No single waiver of a term or condition shall be deemed a continuing waiver of the term or condition. Any failure to insist upon strict compliance with any of the terms or conditions of this Agreement shall not be deemed a waiver of the terms or condition.
f. Assignment. Sweet may assign its rights and obligations under these Terms. Your Account is not transferable and cannot be assigned. You cannot sublicense your use of the App or your access to the Services.
g. Statute of Limitations. Any litigation or other dispute resolution arising out of or related to this Agreement must be commenced within one (1) year after the date of the event giving rise to the claim. Any claim or cause of action not brought within the one year limitation shall be permanently barred.
h. International Considerations. Sweet makes no representations that the Site, the App, or Services are appropriate or available for use in locations other than the United States. Those who access or use the Site or use the Services from outside the U.S. do so at their own volition and are responsible for compliance with applicable laws.
i. Notices. You must serve notices on Sweet at 3434 Russell St. #406, Detroit, MI 48207 or by email: firstname.lastname@example.org. Sweet may provide you notice via email, via mobile push notification, via text message or via the Site. Notice is deemed given upon the earlier of (i) actual receipt, (ii) 24 hours after an email is sent, (iii) 3 days after first class mail is deposited with the U.S. Postal Service, or (iv) 5 days after a notice is posted to the Site. You consent to receiving notices and communications from Sweet electronically.
j. Nature of Agreement. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. This Agreement does not create any right that may be enforced by a third party.
k. Force Majeure. Sweet will not be liable for any failure or delay in performance of its obligations under this Agreement to the extent the failure or delay: (i) is caused, without fault of Sweet, by fire, flood, earthquake, elements of nature or acts of God; acts of war, riots, civil disorders, rebellions or revolutions; quarantines, embargoes and other similar governmental action; or any other similar cause beyond the reasonable control of Sweet; and (ii) could not have been prevented by reasonable precautions and cannot reasonably be circumvented by Sweet through the use of alternative sources, work-around plans or other means. Sweet shall be excused from its non-performance of affected obligations only for so long as the circumstances prevail and Sweet continues to attempt to recommence performance whenever and to whatever extent possible without delay.
l. California Users and Residents. By the terms of California Civil Code Section 1789.3, any and all comments, questions or concerns can be addressed and sent to us via certified mail to: Agent of Sweet, 3434 Russell St. #406, Detroit, MI 48207. California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA.
Effective June 13, 2019 & Version Number 2.5